Creating Skills

Skills are abilities or qualifications that your agents have — for example, speaking a foreign language or being licensed to sell insurance or mutual funds.

Create a Skill

To create a skill in your tenant in CxEngage

1. Go to User Management, > Skills.
2. Click Create.
3. Enter a Name for the skill.
4. Optionally, enter a brief Description for the skill.
5. If the skill has a proficiency level, click to enable Has Proficiency.
   Note: Proficiency levels are assigned when the skill is added to the user's profile.
6. Click Submit.

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You might also be interested in:

• Adding Skills to Users
• Assigning Outbound Identifiers Lists to a Skill
• Skill Proficiency
• Creating Groups
• Adding Users
• Editing Skills